Technical Support & Services
Ensuring maximum analyzer uptime, calibration accuracy, and operational compliance throughout the lifecycle of your diagnostic equipment.
Installation & Commissioning
Turnkey equipment installation, site electrical verification, water quality auditing, and standard operating procedure (SOP) documentation provided by certified biomedical engineers.
IQ / OQ / PQ Validation
Formal Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) testing to satisfy strict NABL, CAP, and ISO laboratory compliance.
Annual Maintenance Contracts (AMC/CMC)
Flexible maintenance agreements covering scheduled preventative maintenance visits, emergency breakdown assistance, certified replacement parts, and optical sensor recalibration.
Laboratory Personnel Training
Structured hands-on operational training for technologists and pathologists covering chromatogram interpretation, sample preparation, daily QC protocols, and troubleshooting.
LIS / HIS Bidirectional Connectivity
Seamless integration with hospital laboratory information systems (LIS) via ASTM or HL7 protocols for automated barcode order query and instant results broadcasting.
Reagent Cold-Chain Inventory
Proactive reagent standing order management guaranteeing unbroken cold-chain delivery of HPLC columns, buffers, calibrators, and QC materials.
Need Technical Service or Preventative Maintenance?
Our customer service engineering team responds to service requests within scheduled SLAs.